The person behind
the support ticket.
Graduated with a Bachelor of Science in Information Technology from the University of Technology Sydney, majoring in Interaction Design with a sub-major in Computer Graphics.
With over three years of hands-on IT experience across enterprise and education environments, I'm confident troubleshooting complex issues across Windows and macOS — consistently meeting SLAs and maintaining high customer satisfaction.
I'm ITIL V4 certified and passionate about building things, from PowerApps tools at work to my browser game Drippity Drop created at UTS.
Where I've
made impact.
L.E.K. Consulting
Provided high-volume end-user support across Microsoft 365, Azure AD, Exchange On-Premise, Windows 10/11, and business applications — consistently keeping the ticket backlog among the lowest on the team. Tracked, owned, and resolved requests through the ITSM system; set up devices and policies using Intune.
Managed user access including MFA, user roles, security groups, and Active Directory changes. Handled device encryption with BitLocker and email security via Mimecast. Built a new PowerApps tool to replace a legacy system and collaborated with global IT teams to reduce backlog across regions.
Provided comprehensive technical support across the school via phone and in-person. Configured, deployed, and maintained 200+ MacBooks and iPads annually using Jamf Pro (MDM) and Microsoft Office 365. Managed asset inventory with Snipe and coordinated supplier repairs.
Performed remote troubleshooting to minimise downtime and created a knowledge base of self-help articles to empower users to resolve common issues independently.
Delivered high-quality customer service at a high-traffic location next to Royal Prince Alfred Hospital (RPA). Won Store of the Month for exceeding NSW promotional sales targets multiple times. Led and trained new staff to meet sales and operational goals.
Always
levelling up.
Major: Interaction Design
Sub-Major: Computer Graphics
Pathway program into the UTS IT degree
Credential ID: GR671565575WF
IT Service Management · Communication
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