Queenstown, New Zealand — alpine peaks and lake at dusk
Advanced On-Site Technician · Fujitsu (Woolworths Group)

Anthony
Fong

IT Professional  ·  Enterprise macOS & Windows  ·  UTS Graduate

Sydney, New South Wales, Australia  ·  He/Him

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01 — About

The person behind
the support ticket.

Graduated with a Bachelor of Science in Information Technology from the University of Technology Sydney, majoring in Interaction Design with a sub-major in Computer Graphics.

With over four years of hands-on IT experience across enterprise, consulting, and education environments, I'm confident troubleshooting complex issues on Windows and macOS — consistently meeting SLAs and keeping customers smiling.

I follow ITIL V4 practices and love building things — from a PowerApps tool that replaced a manual timesheet process at work to Drippity Drop, the browser game I created at UTS.

4+
Years in IT
ITIL V4
Practices
Anthony Fong
02 — Experience

Where I've
made impact.

Open to All Opportunities
Exploring roles well beyond IT support — including project coordination, operations, digital transformation, systems administration, and any role where strong communication, problem-solving, and a drive to build efficient systems can add value.
IT Support & Service Desk IT Project Coordinator Operations & Process Digital Transformation Systems Administrator Junior IT Manager Business Analyst Technical Account Manager
Fujitsu logo Fujitsu · Woolworths Group

Advanced On-Site Technician

Sydney, NSW  ·  On-site
Jun 2026 – Present · 4 mos

Working for Woolworths Group under Fujitsu, specialising in the management, configuration, and security of enterprise macOS and Windows environments.

  • Automation & Compliance: Using Bash, PowerShell, and Apple Endpoint Management frameworks to script application deployments and enforce device compliance.
  • Testing & QA: Deploying applications, scripts, and software testing for UAT users to ensure seamless deployments.
  • Escalation & Governance: Act as a change approver and the technical escalation point for Desktop Support.
macOSWindowsBashPowerShellApple Endpoint ManagementUAT & QAChange GovernanceEnterprise Security
L.E.K. Consulting logo L.E.K. Consulting

Service Desk Analyst II

Sydney, NSW  ·  Hybrid
Sep 2024 – Jun 2026 · 1 yr 10 mos

Provided high-volume end-user support across Microsoft 365, Azure AD, Exchange, and Windows environments, while consistently maintaining one of the lowest ticket backlogs on the team.

  • Identity & Device Management: Managed user access, MFA, and security groups via Active Directory, using Intune Autopilot for secure device onboarding, policy enforcement, and encryption.
  • Operations & Security: Tracked and resolved requests through ITSM, utilised Mimecast for email security, and monitored systems for unusual activity while efficiently escalating complex issues to Tier 2/3 teams.
  • Process & Innovation: Authored knowledge base articles to improve efficiency, built a custom PowerApps tool to replace a manual timesheet form, and provided key feedback to optimise the new ITSM platform during the migration from Cherwell to Ivanti.
Microsoft 365Azure ADExchangeWindows 10/11Intune AutopilotActive DirectoryMimecastITSM (Ivanti)BitLockerPowerApps
Emanuel School

ICT Service & Support Concierge

Randwick, NSW  ·  On-site
Aug 2022 – Jul 2024 · 2 yrs

Provided comprehensive technical support across the school environment, efficiently resolving hardware and software requests via phone, remote tools, and in-person desk-side assistance.

  • Apple & Device Management: Configured, deployed, and managed MacBooks and iPads annually utilising Jamf Pro (MDM) and Microsoft 365 to ensure seamless daily operations.
  • Asset Management & Operations: Utilised Snipe for accurate inventory tracking and coordinated directly with external suppliers to manage laptop and mobile hardware repairs.
  • Troubleshooting & Documentation: Minimised user downtime through troubleshooting and contributing to knowledge base articles.
Jamf PromacOSiPadOSMicrosoft 365Snipe-ITAsset ManagementKnowledge Base
7 7-Eleven

Retail Assistant

Part-time  ·  Australia  ·  On-site
Oct 2016 – Aug 2022 · 5 yrs 11 mos

Delivered high-quality customer service at a high-traffic location next to Royal Prince Alfred Hospital (RPA). Won Store of the Month for exceeding NSW promotional sales targets multiple times. Led and trained new staff to meet sales and operational goals.

Customer ServiceSalesStaff TrainingStock Management
03 — Education & Certifications

Always
levelling up.

UTS logo
Bachelor of Science in Information Technology
University of Technology Sydney
Mar 2020 – Feb 2022
Major: Interaction Design
Sub-Major: Computer Graphics
Diploma in Information Technology
UTS College
Mar 2019 – Jan 2020
Pathway program into the UTS IT degree
ITIL logo
ITIL® v4 Foundation
AXELOS Global Best Practice
Issued Sep 2023
Credential ID: GR671565575WF
IT Service Management · Communication
Drippity Drop — Game Dev Project
University of Technology Sydney
Final degree project — a playable browser game.
Play on itch.io →
04 — Skills

Tools of
the trade.

End User Computing & Support
Microsoft 365Azure ADExchangeIntune & AutopilotActive DirectoryWindows 10/11macOSBitLockerMimecastJamf ProIvantiRemote Support
Automation & Development
BashPowerShellApple Endpoint ManagementPowerAppsJavaHTML / CSSGit / GitHub
Practice & Professional
ITIL V4 PracticesIncident ManagementSLA AdherenceUAT & TestingChange Approval & GovernanceKB AuthoringAsset ManagementVendor CoordinationCustomer ServiceStaff Training
05 — Outside the Office

Beyond the keyboard.

📷
Photography
Landscapes & travel shots
🚗
Vehicles
Tinkering & modding
🎮
Game Dev & Gaming
Built Drippity Drop at UTS